Customer Testimonials
Sales was pretty fast and everything went smoothly. The vehicle was nice and was priced well.
Not often, do you hear anyone say that they bring their car to the dealership because they know they’ll be taken care of. I can honestly say I trust the people at Biggers to be fair, honest and do quality work. Alex in the service department went out of his way to be accommodating, transparent, and help me as best as he could with many repairs I needed. He’s a fantastic asset as are all of the people that I encounter at bigger’s Mitsubishi. We are a family who owns five Mitsubishi’s from Biggers due to ... Read More DealerRater - Nov 11, 2026
I was explained in detail what needed to be done to my Mitsubishi. Jose answered all of my questions and the issue was resolved quickly.
The dealership was patient and accommodating. I felt well taken care of. Friendly and kind environment.
I was very happy with my experience! Thank you Biggers Mitsubishi. I appreciate that you washed my vehicle.
The dealership always provides prompt and attentive service, and the quality of their work is consistently excellent. I am always very satisfied with their service.
A very friendly environment and transparent price The waiting room is the best Bigger Mitsubishi is the best place for me to get car repairs
Both men were very courteous & patient. Their customer service was above & beyond being just words.
Tyler Pergrem did a great job. Very helpful and patient through out the process. No pressure, no sales tactics. It was a very quick and satisfying experience
Very good, they explained findings & recommendations Car is running great. Service team was easy to work with
Verry professional Good experience. Excelent prices They provide me an loaner. Thank you very much
Friendly, helpful, professional and always do a great job! Work gets done in a timely manner!
Bigger Dealership is a awesome place to get my Mitsubishi lancer service. Everyone is so nice with you.
Friendly and excellent work They did everything I asked them to do. It was excellent work
I can’t say much about the dealership itself, but I can definitely speak about the service department. Biggers Mitsubishi is the only place I trust for reliable service. Huge thanks to Michael for always providing great service! As for Gregory Mitsubishi, I wouldn’t go anywhere near them again. Think twice before choosing to do business there.
Alex was friendly and knowledgeable. He explained everything thoroughly about things that needed to be done on my car. My car was done the next day.
My experience with the dealership was excellent! Alejandro Garcia was incredibly helpful, professional, and attentive throughout the entire process. He made everything smooth and stress-free, and I truly appreciated his outstanding customer service. I highly recommend working with him!
Always a pleasure. Everything is explained well and completed timely. Also, no pressure to perform additional unnecessary items.
Much better than the last time I was there. Mike G. Keep up the good work!!!
I've been a regular customer over five years. I bought two vehicles there Michael knew my car would be there for a while so he gave me a car to use. between Alex and Mike They kept in touch daily a little discouraging that my car was there from Monday till Friday, but I can't complain since I had a vehicle. All work was done well
I’m a long time customer of Biggers Mitsubishi. I have entrusted several vehicles to the care of the Service Department and they have always taken care of me. I appreciate Mike, Jose, and the team at Biggers. They have earned my trust and respect.
All right We're able to help me fix my light and in a very timely manner
I brought my car in for regular maintenance. They explained everything. The turnaround time was fast, and my car was ready right when they promised. I’ll definitely be coming back here
I had such a great experience at this dealership! Everyone was so nice, patient, and helpful throughout the entire process. They worked with me and my own financing and helped me get into a reliable car just in time for the winter. I truly appreciate how welcoming and understanding everyone was and how they made the experience feel comfortable and stress-free. It was refreshing to work with people who actually care about helping you and making sure you leave happy which is why I made the hour commute. I’m so grateful for their help and would definitely recommend this ... Read More Google - Oct 22, 2026
Great to deal with, answered questions, timely Helpful with the product line and additional things needed when buying new tires
Traveled 45 miles with car, everything fine. On return the car started to shake, drove it to dealer, mechanics had gone home for the day, service man still there, dropped off car. Recd call next day car was repaired and ready for pick up!
My experience at the Dealership was great as it has always been since 2004 .great people and facility very satisfied with the work they performed!!!
Michael very good service manager they tried to help me from meineke not putting the oil plug in and my motor boat but of course the insurance don't want to put a rebuilt motor in they just want to screw you in total the car out
Good service, people worry about your hapiness and try to listen to all your concerns
Tyler is the best
Awesome experience.
Fabulous, thorough, prompt & professional Would recommend to everyone as its the best service department around!
As always they are very accommodating to my needs. Explain thoroughly & very professional. I highly recommend them
I had a wonderful experience working with John throughout the process of purchasing my car! He was incredibly helpful, reassuring, and knowledgeable. He gave my family & I the time and space we needed to make our decision without ever making us feel pressured or rushed. He was very patient with all of our questions and explained everything clearly, making sure we understood every step of the process.
I truly appreciate the time and effort he put into making sure we had a positive experience, and I would absolutely recommend working with him to anyone looking to purchase a vehicle. ... Read More Google - Oct 14, 2026
Michael from service addressed all the issues I had Thank You
Jim was amazing to work with! Very knowledgeable, friendly and there wasn’t a pressure to buy - the whole visit was very smooth! Jim got me such a great deal, I will be back for future purchases!
Excellent. I was in a previous car accident 2 years ago. Car was unusable and that why I chose another Mitsubishi car. My previous one saved my life because of the service I get.
They were very honest and thorough. The time was a bit long but it was a Saturday morning.
Professionalism, speed ,welcome,hmm 15 words will be too mutch for me guys, just you are perfect.
I don't have a problem with the service, but they tell you one price and then they tack on all these miscellaneous fees and I don't like that
Pointed out of all the problems with the vehicle and requested that that they stay up-to-date with maintenance on the vehicle and went to extra mile to get our transmission repaired or replaced with Mitsubishi
Great,friendly, understandable staff with great communication I love the video you are providing whiletaking care of the car service
Mike is great and always works with me to help me get the best deal. He listens to my needs and follows up when he says he will.
Checked my breaks. Told me when they would need service. Very professional. Explanation was clear and easy to understand.
Great experience with Biggers Mitsubishi in Elgin. My 2022 Mitsubishi Outlander developed a noise from the front strut after the warranty period. The dealership contacted Mitsubishi Corporate on my behalf and helped arrange a goodwill repair. Mitsubishi provided the necessary parts at no cost, and I only had to pay for the labor. I really appreciate Biggers Mitsubishi for taking the extra step to help me instead of simply giving me an expensive repair bill. Great customer service and a dealership that truly values its customers. Highly recommended!
Service I take my car for service to this shop Wish I had more discounts in my services since now I have 2 vehicles
Very happy always gets me in when I call. A great group of people, friendly
John was great. They helped me get into a new vehicle when I didn't think it would be possible
Friendly staff and I can always trust Jim with my vehicle recommendations. He’s helped me purchase three cars and four overall within my family.
My alert for service required didn't get reset, and I had to ask for a new oil change reminder sticker to put in the window as the old one was not removed
Great fun Done ?? Stop i hate to answer annoying questions If this how the survey is going to be I will not respond
They're all very helpful. Explain everything very nicely and are always very polite even when you're bothering them when they're doing something else.
The service department staff do a good job in maintaining the operation of my vehicle. The staff are knowledgeable in what kind of service needs to be completed.
It is always good. That's why I'm continuing changing oil at the dealership. But this time it took a little bit longer than usual. Almost 2 hours
Brought in my daughter’s vehicle for service and the service rep recommended rear brake service work that had recently been performed was costly (over $200) and ultimately not needed as it was on the service sheet from work performed a month or two earlie. As a father & a consumer I want to trust auto dealer will recommend services that are actually necessary for my daughters vehicle safety & performance and build that trust by not trying to gouge us with service up charges that only benefit the auto company’s service dept.—not the customer So when I can’... Read More DealerRater - Sep 22, 2026
Always have an excellent experience Both in service and sales Wonderful staff I think that covers it
Always helpful You have a great team of talented people in your service department At Biggers
We have been together with Biggers Mitsubishi for 40 years Your company is the best
Process was quick and simple from test drive through to financing
They always try to explain any issues w/car Alex,Jose always polite & helpful I will only take my car to them for service
Great service and actually heard what I wanted and needed. I am very happy w my car!
Christian is much above the average Salesperson. Responded on time and accurately to my questions prior my visit and then in person, was always concerned to ensure the process is moving fast. Thanks again Christian.
Nate was great and very professional and very experienced so was the manager great service all around. Cheryl Combs
Took over 1.5 months to get car back, but Michael provided updates until car was ready
I recently purchase a car from Biggers Mitsubishi and I had a wonderful experience. Cristian and Rafal answered all of my questions. They were both very professional and knowledgeable. I would highly recommend this dealership. Thank you for such a wonderful customer care service.
Rafal, was great to work. Very knowledgeable about the vehicle a pre-owned 2016 Toyota 4Runner. Jim in finance was great to work with too! Overall great professional customer service. Keep up the good work!
I was provided with quick and excellent service and everyone was very polite and professional.
They provided a video of recommendation which was very helpful They went through options and gave suggestions of wirk needed today versus done the way
Worst every experience ever. I buy a car from them and few days later I should come to make a spar key. I call to schedule appointment for that left message they never return phone call. I try later (one week later) do not remember name the guy I talk to and apologize and promise that he will call me next day . That was over two months ago. If you planning to buy a car do not go there . Worst costumer service a lot B's . If I can give a not form 1-10 I will give -5.
Worst dealer ... Read More Google - Sep 7, 2026
Prompt, did what I asked. No issues. Biggers always provides proper service, with good explanations.
I have been going to your dealership and having my cars serviced over 20 year. I have never been disappointed with the service I have received with your personal. They are always professional, helpful with explaining the work that needs to be done and working with my schedule to complete the work. There is nothing negative I can say about the dealership or the service.
On time, easy going Good costumer service
Over the years I have purchased 3 vehicles from Biggers Mitsubishi, new and used. It’s always been a good experience, that’s why we keep coming back. Our salesperson Rafal did a great job with providing the best possible experience. We’re extremely happy with the vehicle and the service provided.
I have been working with Michael for over 15 years. The service he provides is always outstanding. He always goes completely above and beyond. He's always incredibly professional, knowledgeable and makes my entire service visit seamless. It is rare to see this level of dedication, and it's always completely exceeded my expectations. Excellent customer service like this from him and his team ensures I will remain a loyal Mitsubishi customer.
The people in the service department are great! In all the years I've been going there I have never had a problem.
⭐ 1 STAR — Extremely Disappointing Experience
I am extremely disappointed with the service I received here.
I originally brought my car in for an oil change, and I also asked them to check what was covered under my warranty. They kept my car for THREE DAYS, yet the oil change was not even completed.
To make matters worse, I had to come back again today just to get the oil changed. I had to drive 30 minutes each way — an hour of driving altogether — instead of doing my own work, and then I had to wait another hour for them to finally change ... Read More Google - Sep 4, 2026
Excellent service with respect and courtesy from the staff I really appreciate it thank you for your patience and understanding of my car concerns have a wonderful day to all of you.
Excellent customer service and support from workers and staff The staff of Mitsubishi Motors are responsible and have the time to hear your complaints and make sure to fixed it. Excellent work ??
I was treated courteously and promptly. They anticipated my needs when I had a 5 hour wait for the service.
Personalized, professional and friendly They always meet and exceed expectations. I do all my service at Biggers.
Had a recall done and an inspection Got recommendations for future work . Recall was for a tailgate cylinder
They were very courteous on time. They told me what was going on. Everything was very remarkable. I'm glad I bought an automobile from them.
Good communication, efficient and professional They communicate the issues of the vehicle to specifics and give reasons why the maintenance is important. Especially since in yielding some high mileage
My experience at Bigger Mitsubishi was fabulous. If Tyler is availed available I'd ask for him. I didn't feel pressured like you do at most car dealerships. If you need a car, they'll take of you even if you think you don't qualify - you'd be surprised! Thanks Tyler for asking me questions first. Rather than making me feel forced into a sale right away. A great culture they have over there!!! Thanks Biggers Team!
He was very polite, knowledgeable and fast! It was pleasure working with him. He gave us good advices and guidance.
Professional and friendly Nicely explained repair work needed I got out in a timely manner and I'm glad you use Sunbit for payment
The effectiveness of diagnoses and timeliness of the repair was amazing. They quickly resolved the issues with my tpms sensors even though it was a non Mitsubishi brand. The communication was clear and the well versed technicians were prompt to resolve the issue.
They listen to what I wanted done suggested a few other things but in the end the did exactly what I asked for
The service was great and the technician did a great on the work. I was very satisfied overall. A great place to take my car and all of the staff are very friendly.
JOSE IS ALWAYS HELPFUL,& PLEASANT TO TALK TO.HE’S A TRUE ASSET TO BIGGERS.DUE TO HIM & MIKE I WILL ONLY USE BIGGERS FOR ANY & ALL SERVICES FOR MY CAR
Very straightforward, explained what was needed and why He was very knowledgeable and explained everything in a manner I could understand
Responsive attentive and willing to go the extra mile Issues with extended warranty slow response caused my car to be there longer than anticipated. Luckily a loaner car was available and both Jose and Michael did their absolute best to mitigate the time and were very responsive to my concerns.
He is the best. I pass a million mechanics before I get to you. I am happy to do so because of the great service I receive.